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What to Include in Your Message

A complete first message saves a round of questions. Include the details that match your request:

• login: the name on the account and what happens when you try to sign in, such as an error text or a page that does not load;
• deposit or withdrawal: the amount in pounds, the method and the date, plus the transaction hash and network for USDT, Bitcoin or Ethereum;
• account check: which documents you sent and when, and the name and address exactly as they appear on them;
• offer: which offer you claimed and the date, with the line of its terms you have a question about;
• a break or closing the account: say so plainly, and withdraw any balance you want to keep first.

Keeping Track of Your Request

Keep everything about one problem in a single conversation, because several requests about the same issue are harder to follow. Save a copy of what you send, note the date and keep any screenshots of error messages. If a payment is involved, keep the bank or wallet record as well, so both sides compare the same figures.